Shipping & Returns

Shipping and Returns

Shipping Services

All items are inspected prior to shipping and are carefully packed in a secure plain box (no brand markings) to ensure a safe transit to you. Shipping is usually via FedEx® with online tracking number and delivery signature requirement. A valid telephone number is required for the shipping label.
 
Domestic orders within the continental United States are generally shipped via FedEx Ground or FedEx Express Saver service unless the customer pays for an expedited service.
Alaska, Hawaii, or Puerto Rico orders incur an extra $25 shipping fee.

International orders are generally shipped via FedEx Int'l Economy unless the customer pays for an expedited service. FedEx and most major couriers have a maximum insurance allowance of $1000 USD for international shipments of jewelry and watches to most countries. Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility and will be invoiced to you directly by the shipping carrier at destination. Please check with your local Customs office for duty/tax calculations before you buy. We can not ship any international item as a "gift" or falsify invoice values.

All packages require a delivery signature thus we can not ship to a P.O. Box or APO. We will not be held responsible for any package lost or stolen due to a customer having signed a "Signature Release Form," which would authorize FedEx to leave the package at the front door or at a neighbor's house. FedEx will also waive responsibility of default if the customer has a signature release form on file. We will not be held liable for any package which arrives late due to a courier's mistake, acts of God, or if the customer is not available upon delivery. If your order does not arrive on the estimated date, we urge you to contact us or the carrier immediately. In the case that a package is refused or deemed undeliverable, and thus returned to us, any charges incurred will be the sole responsibility of purchaser.
FedEx toll free number is 1-800-463-3339.
 

Returns and Exchanges

If you receive an item and are not satisfied with the look or size, you have 7 (seven) days from the date of receipt to return the item to us for an exchange or refund [minus any incurred shipping costs and a 10% restocking fee] as we deem proper in our sole discretion. We can waive the restocking fee for an exchanged item of similar price. Upon receiving your returned item, it will be inspected by our Quality Assurance personnel. Please note that items showing signs of wear, scratches, dents, or those that have been altered, resized (other than by Premier Watch Shop), or damaged in any way cannot be accepted for return or exchange. Special order items or fountain pens can not be returned or exchanged. All returns/exchanges require a Premier Watch Shop authorization number prior to shipping to us. Returned packages that are improperly packaged or damaged will be refused. If an exchange or return is granted, the item(s) must be free of defects, unworn, unused, flawless, and include all provided documentation including but not limited to, factory boxes, booklets, and accessories.

Return shipping costs are your responsibility and in no way is Premier Watch Shop liable for return shipping and/or handling costs nor for loss or damage of returned item(s). Premier Watch Shop recommends you ship via a carrier with online tracking, insurance, and required delivery signature such as FedEx® or UPS®. For more information please contact the shipping carrier.

Please contact us via email for mailing instructions and authorization number.

For complete details, please read the 7-Day Return Policy section in our Terms and Conditions page.
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We reserve the right to refuse any order. All information is subject to change without any prior notice.