Shipping & Returns

Shipping and Return Policy

Shipping Services

All items are inspected prior to shipping and are carefully packed in a secure plain box (no brand markings) to ensure a safe transit to you. The shipping service includes online tracking and delivery signature requirement. A valid telephone number is required for the shipping label. Orders to Alaska, Hawaii, or Puerto Rico incur an extra shipping fee.

International orders generally have a maximum shipping coverage of up to $1000 USD for shipments of jewelry and watches to most countries. Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility and will be invoiced to you directly by the shipping carrier or their agent. Please check with your local Customs office for duty/tax calculations before you purchase. We can not ship any international item as a "gift" or falsify invoice values.

All packages require a delivery signature thus we cannot ship to a P.O. Box or APO/FPO. We will not be held responsible for any package lost or stolen due to a customer having signed a "Signature Release Form," which would authorize the carrier to leave the package at the front door or at a neighbor's house. The shipping company will also waive responsibility of default if the customer has a signature release form on file. We will not be held liable for any package which arrives late due to a courier's mistake, acts of God, or if the customer is not available upon delivery. If your order does not arrive on the estimated date, we urge you to contact us or the carrier immediately. In the case that a package is refused or deemed undeliverable, and thus returned to us, any charges incurred will be the sole responsibility of purchaser.

Returns and Exchanges

At Premier Watch Shop, we strive to provide customers a pleasant and smooth online experience. Our product listings have high quality pictures and detailed item information. Furthermore, we encourage you to ask as many questions necessary prior to purchasing to avoid costly returns/exchanges.

If you receive an item and are not satisfied with the look or size only, you have 14 (fourteen) days from the date of receipt to return the item to us for an exchange or refund, minus a 10% restocking fee and any incurred shipping costs, as we deem proper in our sole discretion. We may waive the restocking fee if an exchange is made for an in-stock item of the similar price. Returns without a Premier Watch Shop RMA number, and packages that are improperly packaged or damaged will be refused receipt and thus cannot be returned. Once we receive your return, the item(s) will be thoroughly inspected. The item(s) must be free of defects, unworn, unused, flawless, and include all provided documentation including but not limited to, factory accessories. Items showing signs of wear or those that have been altered, resized (other than by Premier Watch Shop), or damaged in any way cannot be accepted for return or exchange. Special order items cannot be returned. Return shipping, packing, and handling costs are the buyer's responsibility and in no way is Premier Watch Shop liable for loss, theft, or damage of return shipments. We recommend you ship via a carrier with online tracking, insurance, and delivery signature service such as FedEx® or UPS®. Please note, the US Postal Service (USPS) "Delivery Confirmation" service is not a delivery signature service. For more information please contact the shipping company.

* Please contact us via email for shipping address and RMA number before returning any item to us.

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We reserve the right to refuse any order. All information is subject to change without any prior notice.