FAQ

FAQs

SHIPPING
Q: When will Premier Watch Shop ship my purchased item?
A: In 1-2 business days after payment is received. (Note: A telephone no. is required for the shipping label)

Q: Will I receive a tracking number?
A: Yes, upon shipping you will receive an automated email from the carrier with tracking info.

Q: What is the "Standard" shipping service?
A: Our standard shipping service is usually FedEx Ground or FedEx Express Saver.

Q: Will my package require a delivery signature?
A: Yes, all our packages require a delivery signature.

Q: Do you ship to a PO Box or APO/FPO?
A: No, because all packages require a delivery signature.

Q: Can I upgrade the shipping service?
A: Yes, you can choose an expedited or overnight service depending on your location.

Q: Is the shipping fee to AK, HI, or PR the same as the standard US shipping?
A: No, shipping to above states have an extra $25 fee.

Q: Can you ship an international package as a gift or lower the invoice value?
A: No, US and international shipping laws prohibit such action.


RETURNS / EXCHANGES
Q: What is your Return or Exchange policy for watches?
A: 7 calendar days from the date of receipt.

Q: Do you have a restocking fee for Returns?
A: Yes, there is a 10% restocking fee plus our incurred shipping expenses.

Q: Do you have a restocking fee for Exchanges?
A: We can waive the restocking fee for an exchange of a similar priced in-stock item,
     customer will only pay our incurred shipping expenses.

Q: Who pays for return shipping?
A: The customer is responsible for return shipping charges.

Q: When will my refund or exchange be processed?
A: In 1-2 days after receiving and checking your returned item.

Q: Is the repair warranty covered through Premier Watch Shop or the manufacturer?
A: The repair policy period is covered directly through Premier Watch Shop.
 

We strive to provide high-quality pictures and detailed information on our listings to help you make an educated purchase, but please do not hesitate to contact us with any additional question or concern. We intend to make your online purchase pleasant with support before and after your purchase. Please visit our Terms and Conditions page for complete store policy details. We value your business and hope you will be one of our many returning customers!

Sales Team
Premier Watch Shop
sales@PremierWatchShop.com